Refund policy

Shipping

Free Shipping: There are no shipping costs for your order.
Fast Processing: We ship your order the very next day after purchase.
Track & Trace: As soon as your order has been shipped, you will receive a Track & Trace code to follow your delivery.

We aim to ensure a smooth and reliable delivery experience for all customers.

Returns

We encourage customers to carefully review product details, sizing information, and descriptions before placing an order. If you still need to return an item, please review the conditions below.

Returns can be made within 30 days of receiving your order.
Products must be unused, undamaged, and returned with original labels and packaging.
Products that are not suitable for hygiene reasons (such as lingerie or swimwear) cannot be returned.
Direct exchanges are not possible. If you would like a different size or color, you may return the item (if eligible) and place a new order.

Return Shipping Costs

All customers are responsible for return shipping costs.
Returns must be shipped to our international returns facility in China.
Return shipping costs start from approximately €20, depending on your carrier and location.
We strongly recommend shipping your return with Track & Trace, as we are not responsible for lost return shipments.
After sending your return, you will receive a Track & Trace code from your carrier. If you would like us to process your return faster, please email the Track & Trace code to info@silkandsilverstore.com.

Because international return shipping can be costly, we recommend contacting our customer service team first. In many cases, we can help find a suitable solution without requiring a return.

To register a return, notify us at info@silkandsilverstore.com and follow the provided instructions.

Damaged, Incorrect, or Defective Products

If you receive the wrong or a damaged product:

Email us immediately at info@silkandsilverstore.com with your order number and clear photos of the issue.
We will review the situation and arrange an appropriate solution.

Exceptions

Defective or Incorrect Products:
If you receive a defective or incorrect product, we will send a replacement, please contact customer service first. We’ll help you with the process of returning.
If an issue occurs again with the replacement, you will receive a full refund of the purchase price.
Wrong Size or Color:
If you ordered the wrong size or color, please contact customer service first. We are happy to assist you in finding the best solution.

We kindly ask customers to contact us before returning a defective product, so we can provide proper guidance and avoid unnecessary shipping costs.

Cancellations

Due to our automated order processing system, orders cannot be canceled once they have been placed.

We therefore advise customers to carefully review their order before completing checkout.

Refunds

Refunds are processed within 14 days after we receive and inspect the returned products.
We will wait to process your refund until the items have been received and checked for proper condition.
Refunds are issued via the same payment method used for the original purchase.
In the case of cancellation (where applicable under consumer law), we will refund all eligible costs within 14 days after you inform us.

Please note that specific conditions and exceptions may apply. We recommend reviewing our Terms and Conditions for full details.

30 Day Money-Back Guarantee

Silk & SIlver offers a 30 day money back guarantee on all products, except for items purchased on sale. This guarantee applies in addition to the statutory right of withdrawal.

If a customer wishes to make use of the 30 day money back guarantee, the product must be returned unused, undamaged, and in its original condition to the return address provided by Miller & Rose. As with standard returns, this may involve shipment to our designated international return facility.

Return shipping costs remain the responsibility of the customer.

Sale items are excluded from the 30 day money back guarantee. For sale products, Miller & Rose may, in consultation with the customer, offer a reasonable compensation or alternative solution at its discretion.